Meet Nest Protect, the intelligent smoke and CO alarm. Its friendly human voice, LED display, and mobile alerts provide peace of mind to users that their family is safe and protected.
Designing for Protect is an exercise in paradoxes: how might we design for a product where the less user interaction the better? Where no news is good news? It means defining the role of Protect within the expanding Google Nest product ecosystem, exhaustively exploring and crafting scalable user experience solutions, and relentlessly advocating for improvements.
Work: Device UX behavior document authorship and management; software update, improvements
Designing for Protect requires a comprehensive understanding of the nuances of the hardware and diligent management of the device UX document. This document serves as a source of truth of universal logic and device behavior for UX, UI, audio design, engineering, QA, and product management. The document components outline the timeline of events, trigger and exit events, decision points, UI behavior, remote devices, and user interruptions and output. A new version is created and maintained for every software release.
Work: Ecosystem integration, device behavior, event prioritization and scaling; Security, Google Assistant
A connected home means seamless integration with other smart products, including Google Home devices. Moving forward towards a fully realized ecosystem begins with identifying compatibility among devices, be it by category, capability, or the space it occupies in the home. A logical product partnership is that between Safety and Security.
Broad questions to be mindful of include:
- How might we: prioritize events across devices to avoid information overload ?
- How might we: craft scalable Safety and Security events that aid and inform users and not overwhelm and confuse?
We don’t have all the answers just yet but are excited to tackle big, complex problems that improve our users’ lives in ways big and small.